We've listed a few of our policies below; but if you have any questions, please send us a chat!
Our cancellation policy:
Full refund if the reservation is cancelled five days 'before' arrival. For example, if you are scheduled to arrive on the 19th, you would need to cancel on the 14th. If you have any questions...always send a chat message.
Partial refund is if the cancellation is within the five days leading up to arrival. Even then, if we are able to book any of the days, we will gladly refund you the days that have been booked by another guest.
We totally understand life changes and we really do strive to make this a win/win for everyone!
Using our e-commerce (Stripe) refunds will generally take 5-10 business days.
You also have an option to reschedule the reservation for another time period too!
Cleaning and maintenance
We maintain our home, the room turnovers and the lawn maintenance ourselves.
Darlene worked for many years as a director of infection prevention in healthcare; so she is kinda finicky about cleaning. Any questions, feel free to ask!
Guest ID verification
When booking a reservation on our site, you will be required to submit a front and back copy of your ID. We utilize 'guestid' for this integration.
If you've ever used AirBnb, this is the same platform that they use as well.
This is our home and is part of our safety/security measures. Thank you for understanding!
We utilize Stripe as our secure payment method.
We utilize Uplisting as our 'channel manager'; allowing us several booking platform integrations.
Early check-ins or late check-outs
Depending on the departure and arrival of other guests, we can accommodate these. We can certainly let you know!